Welcome to LG HA Passport
Your resource hub for Product Info, Selling, Installing, and Training
Product Training
Training Tools & Events, eLearnings, and Product Certification
Product Guide
Digital Product Catalog and Reference Guide for LG Appliances
ThinQ
Control, care for and customize LG appliances (and more) with just a tap.
Install & Delivery
Delivery and Installation Resources designed for Delivery Agents.
Sales Support Tools
Pre- and Post-Sales Resources to help answer your questions.
Product Reference
Learn about LG through Learning Guides, Videos, and Line Logic Charts.
One Shopper. One Vision. The Complete LG Kitchen.
Go Beyond the Appliance. Complete the Kitchen.
October’s session shifts the focus from selling individual appliances to building a complete kitchen around what the customer actually needs. RSAs will practice uncovering the customer’s WHY, then using the Good, Better, Best framework to match that WHY to the right tier, whether it’s dependable everyday performance or a fully upgraded kitchen experience.
We’ll also cover the “+1” approach for growing the sale, pairing refrigerators, ranges, dishwashers, and microwaves into a complete package, plus how to weave in current promotions, financing, and accessories along the way.
Sign up to sharpen your approach for turning a single appliance request into a full LG kitchen, and to know exactly where to pull product and promo details on the spot.
Line Logic Guides
LG Line Logic charts simplify product comparison with step-up charts and feature comparisons, giving you a complete view of the lineup by category.
Updated: May, 2026
Updated: March, 2026
Updated: July, 2026
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Updated: August, 2025
Updated: October, 2025
Learning Guides
Updated: May, 2026
Updated: March, 2026
Updated: July, 2026
Updated:June, 2026
Updated: August, 2025
Updated: October, 2025
Accessory Guides
Select a category below to view its LG Accessory Guide and discover accessories designed to enhance performance, improve installation, and customize the customer experience.
Updated: May, 2026
Updated: March, 2026
Updated: July, 2026
Updated:June, 2026
Click Below To Access The LG SIGNATURE Training Page
WHAT'S NEW
Field Videos deliver quick, targeted training that reinforces key monthly product updates and supports accurate, effective customer conversations.
Stay sharp with focused micro‑trainings that highlight essential product features, technologies, and insights, each paired with a survey for RSA and trainer credit.
Demo Modes Guide
Know exactly how to put any LG appliance into demo mode, right from the sales floor. This quick-reference guide walks you through the steps for each category so customers can preview key features and capabilities before they buy. Bookmark it, keep it handy, and never search for it again.
LG Service & Support Resources
Deliver quick, targeted guidance that reinforces key takeaways from monthly service trainings and supports confident, effective service conversations.
Stay informed with focused updates that highlight essential processes, tools, and insights, each paired with an STP video so RSAs and trainers can earn credit while strengthening product knowledge.
America's Most Reliable Brand
Discover appliances designed to simplify life at home with advanced features, smart technology, and proven reliability, helping you care for your home with confidence..